Great about getting right back to me and very friendly. Helpful, for things that I didn't even know to ask!
Thanks.
Steph
St. Paul, MN
Kim was great to work with. When ever I had a question(s) she had the answer, and all of our needs where taken care of, down to the smallest detail.
Leo
Oakdale, MN
Cindy was wonderful.When I first talked to her, she was very patient and answered the many questions I had. The next time I asked how much more would it be for an ocean front room. Just a short time later she called back with the amount of $525.We did up grade to an ocean front room, which was totally worth it!
After a long trip, at check in, I was told our room was in a section behind the main building, it had an awkward view of the water. The clerk insisted it was an ocean front room! He asked for an additional $207.00 for a better room. I paid it, as this was a once in a lifetime trip for me. I would deal with this issue when I got home.
I contacted Cindy via email, and told her what happened. She assured me that the additional $525.00 I had paid extra was for the ocean front room,not the room I was offered and she would check into it. She contacted the hotel and indeed it was an overcharge. I just found out today that my refund will be in the bank in a few days! Thanks Cindy!
IMPDmom1987
Fishers, indiana