Kayla helped me plan the best trip for our family. My oldest daughter graduated high school this year, and Hawaii was her wish. Kayla listened to your our vacation preferences and helped us pick our perfect island (Maui) and the perfect place for us to stay. We weren’t interested in a large resort feel but wanted a full condo with ocean views. The Kapalua Villas fit the bill!
As the months went by leading up to our trip, Kayla kept an eye on COVID restrictions and on flight changes and helped change our flights around in reaction to airline changes. It gave me such peace of mind knowing she was handling it.
Our trip was the best! Thank you, Kayla!
Sandra
Morgan, GA
April knows what we want to do and what kind of places we want to stay!! we trust her! she is amazing!!! the resort we stayed at was excellent!
50 th BIrthday !
Chatfield,MN
Cindy was wonderful.When I first talked to her, she was very patient and answered the many questions I had. The next time I asked how much more would it be for an ocean front room. Just a short time later she called back with the amount of $525.We did up grade to an ocean front room, which was totally worth it!
After a long trip, at check in, I was told our room was in a section behind the main building, it had an awkward view of the water. The clerk insisted it was an ocean front room! He asked for an additional $207.00 for a better room. I paid it, as this was a once in a lifetime trip for me. I would deal with this issue when I got home.
I contacted Cindy via email, and told her what happened. She assured me that the additional $525.00 I had paid extra was for the ocean front room,not the room I was offered and she would check into it. She contacted the hotel and indeed it was an overcharge. I just found out today that my refund will be in the bank in a few days! Thanks Cindy!
IMPDmom1987
Fishers, indiana